Refund policy

Returns

We hope that you are happy with your items, however if you are not, or you have changed your mind, please contact us as soon as possible to let us know by emailing: info@birdiesperch.co.uk You will be able to return your unopened and unused products to us, however, you only have 14 days to ensure that products are received back to the store. We strongly advise you to return the package via a tracking system as we are unable to take responsibility of parcels that go missing. Payments for returns will be paid for by the customer.

Please send your returns to: Birdies Perch, 88 Clifton, York, YO306BA

We are not able to offer any refunds on the following: Chocolates, Earrings, Greetings Cards, sale/reduced items, books with obvious sign of use, Christmas decorations ( after Christmas ) 

Your refund will be processed upon receipt and credited to the customer via the original payment method. Please ensure your dispatch note is enclosed with your returned items.

You can always contact us for any return question at info@birdiesperch.co.uk.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.